Policies

Cancellation Policy

We are so excited to see you soon! We reserve your appointment time especially for YOU and therefore must require a 24 hour notice of cancellation/reschedule. Any cancellation or reschedule within 24 hours of the start time of your appointment will result in a 100% cancellation fee that can be used towards your rescheduled appointment date within 30 days with the same Hair Artist.

Gratuity

Gratuity is not included in our service pricing and is customary to be offered to Hair Artists and Assistants. 

Our commitment is to providing a welcoming, technically strong, consistent experience from start to finish. Gratuity is a way to express to your Hair Artist, and the Assistant helping, them that they achieved just that.

A customary tip for a Hair Artists is 20% of the service total. A customary tip for an Assistant is $2-$5 for a shampoo or $10 if the assistant does your treatment and/or blowdry. 

Your generosity never goes unnoticed and allows the employees of our small business to thrive.

We Will Work Tirelessly To Ensure You Are Satisfied

Thomas Taft Salon stands firmly behind all of its salon services.  However, due to the artistic nature of what we do, we cannot offer refunds on services performed. If, for any reason, you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.